The administration department is divided into four sections upon which its functions have been classified.
General Administration Section
Committee Section
The committee section of a local authority is responsible for a number of key functions, including:
Human Resource Section
The human resource section of a local authority is responsible for a number of key functions, including:
The office of the Town Clerk (TC) is the chief executive Officer (CEO) for the council. The Town Clerk office is charged with the responsibility of overseeing the overall management and supervision of all council operations this includes matters relating to policy guidance and coordination, monitoring and evaluation.
The office of the Town Clerk has three (3) units namely:
OBJECTIVES:
To oversee and manage the operations of the Council in order to ensure effective delivery of quality services to the community
Strategic Management -
| Oversees and coordinates effectively strategic management in order to align operations to the strategic direction of the Council. |
Human Resource - Management and Development | Oversees and manages effectively the human resource management and development functions in order to optimize utilization of human resource and enhance staff performance. |
Administrative and -Support Services | Oversees timely the provision of legal, administrative and logistical support services in order to facilitate efficient and effective delivery of services |
Public Relations - | Oversees the management of the public relations function to ensure effective communication of information between the council and the public. |
Service Provision - | Oversees efficiently the provision of public services in order to improve the well-being of the community. |
Resource Mobilization - | Oversees effectively the mobilization of financial and other resources in order to enhance smooth operations of the Council. |
Performance - Management | Oversees and manages effectively the implementation of performance management system in order to deliver quality services. |
INTERNAL AUDIT UNIT
The office of the Internal Audit Unit is responsible for auditing council finances and assets and preparation of audit responses in addition, the section ensures that financial management and stores controls put in place by the Zambian laws and regulations are adhered to at all times in all dealings.
INTERNAL AUDIT UNIT
Internal Audit, according to The International Standards for the Professional Practice of the Internal Auditing (Standards) and thus adopted by the Finance Management Act No 1 of 2018, section 2, is
Defines as ‘An Independent, objective assurance and consulting activity designed to add value and improve an organisation’s operations and help an organisation to accomplish its objectives by bringing through a systematic, disciplined approach to evaluation and improvement of the effectiveness of risk management, control and governance processes’
REPORTING
Section 19 of the Public Finance management (General) Regulations, 2020 gives guidance on the reporting procedures by the Internal Auditors of the state-owned enterprises or local authority as follows:
An internal auditor of a state-owned enterprise or local authority shall
(b) submit reports to the audit committee and the accounting authority and the report shall be copied to the Secretary to the Treasury, the Auditor General, Accountant General and Controller of Internal Audit.
In the Public Finance management (General) Regulations,2020, “Accounting Authority” means a chief executive officer of a state-owned enterprise or local authority appointed by the controlling body or a relevant commission to oversee the management and control of the day-to-day operations of a public body. In the Case of Mazabuka Municipal Council, The Accounting Authority is the Town Clerk Mrs Judith M Mukwita.
FUNCTIONS OF INTERNAL AUDITORS
Section 17(1) of the public finance management Act lists the functions of Internal auditors as follows:
(b) To provide reasonable assurance to controlling officers and the Secretary to the Treasury that internal controls exist and are being complied with as required by the Act;
(c) To ascertain, evaluate and recommend improvements on governance processes put in place by management;
(d) To review and appraise the appropriateness, adequacy and application of authorisation of financial and non-financial controls;
(e) To promote effective controls at reasonable cost; and
(f) ascertain the extent of compliance with established policies, plans, procedures in the Act and any other law.
Section (18) of the Public Management (General) Regulations, 2020 also state an addition to the functions stated in the Financial Management Act as follows
An internal auditor shall,
(a) ensure that the work entailed in the receipt and payment of public money has been properly carried out under proper supervision;
(b) Ensure that internal control measures, risk management, matters of governance and other procedures are adequate for the proper application of sound economic, effective and efficient management of public funds;
(c) Ensure that safeguards for the prevention or prompt detection of fraud or loss of stores, cash or other Government assets, are adequate;
(d) Ensure that accounting forms are properly protected, recorded and regularly checked;
(e) Ensure that the system for checking of computer input and output are effective; accounting records
(f) Ensure that the system for the control of the receipt, issue and use of stores is adequate;
(g) Ensure that recording of the assets is up to date and correct;
(h) Ensure that returns of revenue or expenditure required by a controlling officer are correctly prepared and promptly submitted; and
(i) Ensure that monthly progress reports are submitted to the Secretary to the Treasury and the respective controlling
Suffice to note that, Section (20) of the public finance management (General) Regulations ,2020, States clearly that ‘the existence of an internal audit team in a public body shall not relieve a controlling officer or any other accounting officer of the individual responsibility.
FUNCTIONS OF AN AUDIT COMMITTEE
Section 19(5) of Financial Management Act lists the Functions of an audit committee as follows:
(a) To receive reports from internal auditors;
(b) To review audit policy and audit plans;
(c) To evaluate the management procedures regarding
(i) Internal controls;
(ii) Financial reporting;
(iii) External audit reports;
(iv) Risk management;
(v) Ethics and governance; and
(d) Make recommendations to the Secretary to the Treasury or a controlling body.
THE PUBLIC RELATIONS UNIT
The Public Relations Unit is responsible for all communication to the international audience of the council.
OBJECTIVES:
The Objectives of Public Relations Unit is dissemination of information to the public in order to have effective communication between the public and the Council.
FUNCTIONS
MEDIA REPORTS - | Public Relations Unit timely the compilation of media and other reports on the operations of the Council in order to inform and educate the Public. |
QUERIES - | Public Relations Unit accurately, responses to press and public queries in order to facilitate decision making. |
PUBLICATIONS - | Public Relations Unit is in production of news articles in order to disseminate information within and outside the Council. |
PRESS RELEASES - | Public Relations Unit does the sensitization of Council programmes in order to enhance public awareness |
DOCUMENTATION - | Public Relations Unit prepares documentation of media reports in order to facilitate efficient storage and retrieval of information. |
PERFORMANCE - MANAGEMENT | Public Relations Unit Manages the implementation of performance management system in order to improve and sustain performance |
MANAGEMENT - | Public Relations Unit Manages effectively human, financial and material resources in order to achieve the objectives of the unit. |
PROCUREMENT AND SUPPLY UNIT
The Procurement and supply unit is responsible for acquisition, disbursement and storage of goods and stores in conformity with tender procedures and stores regulations also report directly to the office of the Town Clerk.
OBJECTIVES:
To supervise and undertake the procurement of goods and services in order to ensure smooth operations of the Council.
Procurement - | Procurement and supply unit undertakes efficiently the procurement of goods and services in order to ensure availability of materials for operational and maintenance requirements. |
Secretarial Services - | Procurement and supply unit effectively the provision of secretarial services to the Procurement Committee in order to facilitate implementation of procurement decisions |
Performance Management | Procurement and supply unit undertakes the implementation of performance management system in order to improve and sustain performance |
Supervision - | Procurement and supply unit undertakes effectively the use human, financial and material resources in order to enhance the operations of the unit. |
The department of finance is one of the departments under the council responsible for effective and efficient mobilization and prudent utilization of financial resources in order to enhance service delivery.
Objective
FIRE SECTION
Fire prevention,
Protect people’s property
Humanitarian services
ROADS AND DRAINAGES
Construction and maintenance of roads and drainages in order to facilitate movement of people and goods and increase lifespan of roads.
BUILDING MAINTENANCE.
Oversees efficiently the maintenance of municipal buildings in order to ensure safety of buildings and prolong life span.
ELECTRICAL.
Installation and maintenance of electrical systems in the municipal road network and general council infrastructure in order to facilitate the operations and safety of the public.
PARKS AND GARDENS
Coordinates efficiently the creation and maintenance of parks and gardens in order to provide recreational facilities beautify the town.
QUANTITY SURVEY
Quantifying and general procurement of projects in order to create value for money.
ARCHITECTURE
Provides architectural services in order to ensure adherence to architectural standards and design of municipal buildings.
RURAL WATER AND SANITATION
Provision of water and sanitation services in the district
THE FUNCTIONS
COMMUNITY SECTION
SETTLEMENT SECTION
MARKET SECTION
BUS STATION
Health interacts with several pieces of legislations some of which are: -
MAIN FUNCTION
DESCRIPTION OF FUNCTIONS
The Department of Legal Services (DLS) provides and facilitates acquisition through legal procedure of property in land ownership and business licenses. The main objective of the Department is to provide legal services to the Council in order to ensure that it operates within the legal framework.
The Department has an internal culture oriented interaction towards problem solving through cooperation and collaboration with other departments. Our Department incorporates and promotes the concept that effectiveness of services begins and ends with the client demand and also relies on well-trained involved personnel.
In pursuing this overarching objective, the Department of Legal Services (DLS) seeks to produce measurable improvements in communication with its clients, realizing that “trying hard waiting for client demand is not good enough”. The department also endeavors to instill a result accountability model in its approach to planning as evidenced in this Framework for Excellence.
The Department is comprised of five separate Sections as follows:
OUR VALUES
Our department’s core values are:
We also embrace code of ethics and legal professional values system that embodies the principles, ideals and beliefs of its staff, administrators, and trustees, and forms the foundation for effective actions as.
OUR SERVICES
The role of our department is centered on the legal frameworks. Its many programs are on daily demand and mostly land acquisition and business licenses, and were constant efforts are made to ensure relevance and effectiveness. The services provided mostly to clients are:
Our mission is to promote, facilitate, regulate and provide access to relevant and responsive guidance on legal services.
Our objective is to provide legal guidance to ensure Council operates within the legal framework
INFORMATION ABOUT OUR AUTHORITY
The operation of our department is always guided by pieces of authorities as follows;
To undertake specific principle facilitations in line with the authorities’ guidance, the Land Alienations and Development Policy have been formulated. This policy provides the guidelines on how to apply for different categories of land for acquisition of ownership and development.
SN. | SERVICE TYPE | VITAL STEPS | STANDARD OF SERVICE | DURATION |
1. | Processing of land applications and allocation letters | Advertising of created/available plots in Print Media | Within 21 Days | Issuance of allocation letters is made in 2 Months after the Council’s approval |
Receiving of land application | Within 10 Minutes | |||
Reporting and interviewing applicants by the Committee | Within 01 Months | |||
Council Approval of successful applicants | Within 2 Months | |||
Writing of allocation letters to successful applicants | Within 15 Minutes | |||
Requirements | ||||
1) A copy of a client National Registration Card 2) A proof of a receipt of an application Form 3) A proof of sources of funds to develop | ||||
SN. | SERVICE TYPE | VITAL STEPS | STANDARD OF SERVICE | DURATION |
2. | Facilitate property ownership (State Land) | Creating of client files and Calculation of service charge Fees | Within 25 Minutes | Issuance of Title is made by the Commission of Lands |
Requesting of Extract of Minutes from Administration | Within 15 Minutes | |||
Writing of recommendation letter to the Commission of Lands for issuance of Title Deed | Within 15 Minutes | |||
Requirements | ||||
1) 3 copies of a client National Registration Cards 2) 3 copies of Service Charge Receipts 3) 3 copies of allocation letters 4) 3 sets of the application Form “A’’ | ||||
SN. | SERVICE TYPE | VITAL STEPS | STANDARD OF SERVICE | DURATION |
3. | Facilitate property ownership (Improvement Areas) | Creating of client file | Within 30 Minutes | Issuance of Occupancy License will be within 14 working days after the approval of the Council |
Receiving of application form | Within 30 Minutes | |||
Reporting of applicants to the Committee | Within 01 Months | |||
Council Approval of the application | Within 2 Months | |||
Preparation and Issuance of Occupancy Licence | Within 2 Weeks | |||
Requirements | ||||
1) 3 copies of a client National Registration Cards 2) 3 copies of Ownership Documents (Allocation letter or Contract of Sale) 3) 3 copies of Proof of Payments (Receipts) | ||||
SN. | SERVICE TYPE | VITAL STEPS | STANDARD OF SERVICE | DURATION |
4. | Facilitate property ownership on Conversion of Tenure | Creating of client files | Within 25 Minutes | Issuance of Title is made by the Commission of Lands |
Reporting of application to the Committee | Within 01 Months | |||
Council Approval of the application | Within 2 Months | |||
Requesting of Extract of Minutes from Administration | Within 15 Minutes | |||
Writing of recommendation letter to the Commission of Lands for issuance of Title Deed | Within 15 Minutes | |||
Requirements | ||||
1) 3 copies of a client National Registration Cards 2) 3 copies of Inspection, Scrutiny, Application and Extract of Minutes Receipts 3) 3 copies of hand written letters from the Chief 4) 3 sets of the application Form 5) 3 Inspection report 6) 3 copies of Form “C’’ 7) 8 Original Copies of a Site Plan date stumped and signed by both the Royal Highness and Director of Planning | ||||
SN. | SERVICE TYPE | VITAL STEPS | STANDARD OF SERVICE | DURATION |
5. | Facilitate property ownership on change of recommendations (State Land) | Creating of client files | Within 25 Minutes | Issuance of Title is made by the Commission of Lands |
Calculation of service charge/change of recommendation Fees | Within 10 Minutes | |||
Reporting of application to the Committee | Within 01 Months | |||
Council Approval of the application | Within 2 Months | |||
Requesting of Extract of Minutes from Administration | Within 15 Minutes | |||
Writing of recommendation letter to the Commission of lands for issuance of Title Deed | Within 15 Minutes | |||
Requirements | ||||
1) Contract of sale handled by the legal firm/Commission of Oath 2) Change of recommendation form 3) 3 copies of a client National Registration Cards 4) 3 copies of Service Charge/Change of recommendation Receipts 5) 3 copies of allocation letters 6) 3 sets of the application Form “A” | ||||
SN. | SERVICE TYPE | VITAL STEPS | STANDARD OF SERVICE | DURATION |
6. | Facilitate property ownership on change of ownership (Improvement Areas) | Creating of client files | Within 25 Minutes | Issuance of Occupancy License will be within 14 working days after the approval of the Council |
Calculation of Change of Ownership Fees | Within 10 Minutes | |||
Reporting of application to the Committee | Within 01 Months | |||
Council Approval of the application | Within 2 Months | |||
Requesting of Extract of Minutes from Administration | Within 15 Minutes | |||
Preparation and Issuance of Occupancy Licence | Within 2 Weeks | |||
Requirements | ||||
1) Contract of sale handled by the legal firm/Commission of Oath 2) Change of Ownership form 3) 3 copies of a client National Registration Cards 4) 3 copies of Change of Ownership Receipts 5) 3 copies of allocation letters/occupancy license or Contract of Sale | ||||
SN. | SERVICE TYPE | VITAL STEPS | STANDARD OF SERVICE | DURATION |
7. | Licensing for business levy | Receiving of application for renewal of business levies | 1st August to 31st October of each year | Issuance of Business Levy will be within 1 week after compliance |
Issuance of quotation | Within 5 Minutes | |||
Preparations and Issuance of Certificates of Business levy | Within 1 week | |||
Requirements | ||||
1) Proof of payment (Receipts) 2) Tax clearance Certificate (If applicable) 3) PACRA Certificate (If applicable) 4) Copy of NRC (Personal Business) | ||||
8. | Licensing for Liquor | Receiving of application for renewal of business license | 1st August to 31st October of every after three years | Issuance of Liquor License will be within 1 week after compliance |
Issuance of quotation | Within 5 Minutes | |||
Report of the applicant to the Licensing Committee | Within 1 Month | |||
Approval of the application by the Council | Within 2 Months | |||
Preparations and Issuance of Certificates of License | Within 1 week | |||
Requirements | ||||
1) Proof of payment (Receipts) 2) Approved Building Plan 3) Tax clearance Certificate 4) PACRA Certificate 5) Fire Certificate 6) Health Certificate 7) Police Report for Licences | ||||
9. | Licensing for petroleum | Receiving of application for renewal of business licence | 1st August to 31st October of each year | Issuance of Petroleum Licences will be within 1 week after compliance |
Issuance of quotation | Within 5 Minutes | |||
Preparations and Issuance of Petroleum Certificate | Within 1 week | |||
Requirements | ||||
1) Proof of payment (Receipts) 2) Tax clearance Certificate 3) PACRA Certificate 4) Fire Certificate 5) Health Certificate 6) Police Report for Licence |
As a planning authority, the Council, through the Department of Planning promotes economic and orderly use of land in order to achieve the development of a healthy, functional and aesthetically pleasing built environment suitable for attracting into the city a conducive atmosphere for enhancing the quality of life for those who live, work and visit the town.
The above objective is made possible through:
©2022. SMART Zambia Institute. All Rights Reserved.